The terms and conditions of hetpaleis were last updated on 19 March 2026.

In these Terms and Conditions, the following definitions apply:

1. parties: the buyer and hetpaleis
2. buyer: the party booking a performance at hetpaleis
3. hetpaleis: a Public Utility Foundation with its registered office at 2000 Antwerp, Meistraat 2, VAT number BE0462 144 919 / Antwerp Register of Legal Entities, Antwerp Division
4. object: performance at hetpaleis 

1. booking

By buying or reserving a ticket, you agree to the terms and conditions of sale set out below.

• A ticket is valid exclusively for the date (or dates), time and performance/event stated on the ticket.
• If a performance is rescheduled, you may choose between a refund of the purchase price or a booking for a new date.
• If a performance is sold out, you can join the waiting list. In that case, we will contact you as soon as a ticket becomes available.
• hetpaleis reserves the right to refuse entry to anyone who does not comply with the house rules. These house rules are communicated via the usual channels of hetpaleis, including the website and service emails.

2. cancellation

• Tickets will not be exchanged or refunded unless hetpaleis has to cancel the performance. Can’t make it after all? Make a friend or family member happy with your ticket.
• No right of withdrawal applies. In accordance with Article 53, 12° of Book VI of the Code of Economic Law of the Belgian Official Gazette, the buyer does not have the right to cancel the purchase themselves. Purchased tickets, including unused tickets, are non-refundable.
• hetpaleis reserves the right to refuse entry to the auditorium if the ticket holder’s age does not meet the age limit set for the performance.
• hetpaleis may cancel a performance in the event of force majeure (such as illness of the artist(s), extreme weather conditions, technical malfunctions, safety risks, etc.). In that case, you may choose a refund of the purchase price or a booking for a new date.

3. payment

Full payment for a booking can be made via Bancontact, bank transfer, Payconiq or in cash at the ticket desk. If payment has not been made by the start of the performance, hetpaleis reserves the right to refuse entry.

3.1 entitlement to the reduced rate

The reduced rate is always stated during the purchase process. If the buyer is eligible for the reduced rate, they must present the required proof before making the purchase. This can be done by providing an A-card, an EDC card, a certificate from the health insurance fund or a sticker to a member of the info & tickets team of hetpaleis. Entitlement to the reduced rate is valid per season and must be validated anew each season.

4. processing of personal data 

hetpaleis attaches great importance to the protection of your privacy. For this reason, hetpaleis has a privacy policy on its website, in which we provide clear and transparent information about how we collect and use personal data. hetpaleis complies in all cases with the applicable laws and regulations, including the General Data Protection Regulation.

5. everyone is welcome

hetpaleis is a safe place where everyone can be themselves. Discrimination, hatred and racism are not tolerated here. Have you witnessed something? Or do you feel uncomfortable? Don’t hesitate to speak to one of our staff members.