info & tickets
There are various ways to book and pay for tickets. Find out what discounts might be available to you.
book tickets
You can book tickets 24/7 via our website.
Need help with your booking? Contact a member of the info & tickets team:
via the ticket line or WhatsApp: +32 (0)3 202 83 60
Tuesday to Saturday
from 10:00 to 12:00 and from 12:30 to 17:00
not on public holidays
at the ticket desk on site: Theaterplein, Antwerp
Wednesday from 12:30 to 17:00
Saturday from 10:00 to 17:00 &
one hour before each performance
not on public holidays
or by email: info@hetpaleis.be
prices
hetpaleis has different prices:
- 26+
- 26-
- 18-
- a reduced rate applies for everyone with an oKo Sector Pass, Teachers’ Card or European Disability Card
Do you have an A-card with a reduced rate or are you entitled to an increased subsidy? Then you pay €3 for a performance (unless otherwise indicated).
increased subsidy
Anyone entitled to an increased subsidy or an A-card with a reduced rate pays €3 for a performance (unless otherwise indicated).
You can check with your health insurance fund to see if you are eligible. Confirm your status once a season using your A-card or a sticker from your health insurance fund with a member of the info & tickets team, and then easily book all your tickets online.
group discount
Groups of 15 people or more are eligible for a 20% group discount.
Contact a member of the info & tickets team.
last-minute tickets for students
As a student, you pay just €5 for all performances at hetpaleis. How does it work? On the day of the performance, go to the ticket desk of hetpaleis (Theaterplein, 2000 Antwerp) and buy a last-minute seat on presentation of your student card.
open seats
With an open seat, we can’t guarantee a fixed seat in the auditorium. Just before the performance begins, an usher will be happy to help you find an available spot in the auditorium. Bear in mind that you may not be able to sit next to your companions.
terms and conditions
- available on the day of the performance
- only available if seats are still available
- maximum one ticket per student
cultuur(shock) vouchers
School pupils can use cultuur(shock) vouchers to purchase tickets for performances in their free time. Please contact a member of the info & tickets team to book your ticket.
tickets for wheelchair spaces
For performances with numbered seats, separate spaces are available for wheelchair users. Contact a member of the info & tickets team to reserve a space. You can choose whether you want to remain in your own wheelchair or use a theatre seat.
Are you bringing a companion? They can book a ticket at the reduced rate.
hetpakket
Are you mainly interested in dance performances? Do you like to feel the excitement in the auditorium during a premiere? Or would you like to sit in the front row of every hetpaleis production? We have selected special packages for you at a reduced rate.
View the various packages on the page below.
payment
You can pay online using Bancontact, a credit card, iDeal or a hetpaleis voucher.
At our on-site ticket desk, you can pay by Bancontact, credit card, cash, Payconiq, a hetpaleis voucher or cultuur(shock) voucher.
Keep an eye on the website, social media and newsletters of hetpaleis for special offers and discounts.
waiting list
Is the performance sold out? Check online to see if you can join the waiting list.
We’ll contact you as soon as seats become available.
give hetpaleis as a gift
Looking for an original gift? A gift voucher from hetpaleis is always a good idea! You decide the amount you want to put on the voucher, and we’ll take care of the rest.
Gift vouchers can be purchased both online and at the ticket desk. They are valid for up to two years after purchase.
How do I pay with a gift voucher?
online
- choose a performance of your choice from the programme and select the number of tickets you want to book
- proceed to ‘payment’
- select ‘gift voucher’ as your payment method
- enter the unique 12-digit code from your gift voucher and click on ‘confirm’
- here you can change the amount you wish to pay using the gift voucher
- if necessary, choose another payment method for the outstanding balance
- your booking is confirmed – and the countdown to the performance begins!
via the ticket line or at the ticket desk
- book your tickets with a member of the info & tickets team of hetpaleis.
- mention that you want to pay using a gift voucher
- give the 12-digit unique code from your gift voucher
- if your order exceeds the (remaining) value of your gift voucher, you can easily pay the remaining amount using another payment method
- your booking is confirmed – and the countdown to the performance begins!
Gift vouchers are not accepted in hetgeluk.
cancellations
exchange
Tickets are non-exchangeable and non-refundable unless hetpaleis has to cancel the performance.
Can’t make it after all? Make a friend or family member happy by giving them your ticket. Tickets can also be sold via TicketSwap. You can use TicketSwap if you have too many tickets.
latecomers
- make sure to arrive on time: once the performance has started, the auditorium doors remain closed
- tickets will neither be exchanged nor refunded, unless hetpaleis has to cancel the performance.
minimum age
A minimum age is given for each performance. A 6+ performance, for example, is suitable for everyone aged 6 and over. This means everyone, so older children, teenagers and adults too. The minimum age, which is set in consultation with the creators, is therefore only a lower limit. We ask you to respect this limit. Children who are too young may be refused entry to the auditorium.
Would you like to come to an afternoon performance at hetpaleis, but you have children who are too young or a baby? No problem. Just let us know in advance and bring them along to hetpaleis. We’ll be happy to provide childcare during the performance.
workshops
Do you want to cancel your booking? Read the terms and conditions here.
We ask you to choose one camp per holiday, so that everyone gets a chance to take part.
Is there before- and after-care?
For workshops during the school holidays, hetpaleis provides before- and after-care. Before-care from 09:00, after-care until 17:00.
Can my health insurance fund contribute financially?
The various health insurance funds also provide financial assistance for camps. Check your health insurance fund’s website for the latest information; bring the correct form with you and a member of the info & tickets team will be happy to fill it in for you.
The workshop is fully booked, now what?
You can join the waiting list for any workshop. We’ll contact you if places become available.
Sign up for the newsletter of hetpaleis or follow us on social media for the latest updates.
Or take a look at the Vakantiekiezer holiday guide. There you’ll find all the activities on offer in Antwerp during school holidays gathered in a single overview. This way, you can quickly and easily find a fun day out, themed week or playground activity. Use the filters to get a personalised overview.
Can I cancel a workshop?
The range of workshops on offer at hetpaleis means there’s something for everyone. Sometimes, therefore, demand exceeds the number of places available. That is why we ask you to check your diary carefully when registering. Payments must be made within 10 days; after that, your places will be released.
Do you still want to cancel your registration? You can do so free of charge up to 30 days before the workshop starts. Cancellations after this deadline will not be refunded. Summer workshops can be cancelled free of charge up to 30 June.
If the workshop is fully booked, we’ll be happy to put you on the waiting list. We’ll then contact you if a place becomes available.
Each workshop (series) is tailored to the participant. So check the given age limits carefully. Are you a little too young or too old for the workshop? Then we’ll be happy to welcome you to another activity at hetpaleis. We reserve the right to cancel your booking if you do not meet the age limits.
special needs and care requirements?
Does your child have specific needs or care requirements? Contact a member of the info & tickets team before registering.
Do you have anything to report?
Please read our complaints procedure first.