The terms and conditions of hetpaleis were last updated on 16 January 2026.

In these Terms and Conditions, the following definitions apply:

1. parties: the buyer and hetpaleis
2. buyer: the party booking a workshop at hetpaleis
3. hetpaleis, a Public Utility Foundation with its registered office at 2000 Antwerp, Meistraat 2, VAT number BE0462 144 919 / Antwerp Register of Legal Entities, Antwerp Division
4. object: workshop at hetpaleis 

1. booking

By registering for a workshop at hetpaleis, you agree to the terms and conditions of sale set out below. 

• A booking is valid exclusively for the date (or dates), time and workshop stated on the ticket.
• If a workshop is rescheduled, you may choose between a refund of the registration fee or a booking for a new date.
• If a workshop is fully booked, you may join the waiting list. In that case, we will contact you as soon as a place becomes available.
• No later than seven days before the start of the workshop, you will receive a medical form for the participant. This form must be completed in full before the start of the workshop. If this is not done, hetpaleis reserves the right to refuse participation in the workshop.
• hetpaleis is not liable for loss, damage or theft of personal belongings.
• A reserved place may be transferred to a participant who meets the relevant participation criteria, provided that hetpaleis is notified of this in writing in advance.
• hetpaleis reserves the right to refuse entry to persons who do not comply with the house rules. These house rules are communicated via the usual channels of hetpaleis, including the website and service emails.

2. cancellation

The range of workshops on offer at hetpaleis means there is something for everyone. As a result, demand sometimes exceeds the number of places available. We therefore ask you to check your diary carefully when registering. Payments must be made within 10 days; after this period, your places will be released.

• Would you still like to cancel your registration? You may do so free of charge up to 30 calendar days before the start of the workshop. Cancellations after this deadline will not be refunded, even if there is a waiting list for the workshop. Workshops taking place during the summer holidays may be cancelled free of charge up to 30 June. 
• No right of withdrawal applies. In accordance with Article 53, 12° of Book VI of the Code of Economic Law of the Belgian Official Gazette, the buyer does not have the right to cancel the purchase. Purchased tickets, including unused tickets, are non-refundable.
• hetpaleis reserves the right to cancel a registration if the age of the registered participant does not meet the workshop’s specified age limit.
• The terms and conditions of participation will be communicated separately in writing for each workshop. If a participant does not meet these conditions, hetpaleis reserves the right to cancel the registration.

3. force majeure

hetpaleis may cancel a workshop in the event of force majeure (such as illness of the workshop leader, extreme weather conditions, technical malfunctions, safety risks, etc.). In such cases, the registration fee will be refunded in full.

4. payment

Full payment for a registration can be made via Bancontact, bank transfer, Payconiq or in cash at the ticket desk. 

Upon registration, the buyer is clearly informed that payment in instalments is possible upon request. In such cases, a three-month payment schedule is agreed in writing, with the registration fee to be paid in three instalments. This time schedule be adjusted by mutual agreement. Full payment for the workshop must be received no later than the start of the workshop.

If payment has not been received by the start of the workshop, hetpaleis reserves the right to refuse participation.

4.1 entitlement to the reduced rate

The reduced rate is always stated upon registration for the workshop. If the buyer is eligible for the reduced rate, they must present the required proof before registration. This can be done by providing an A-card, an EDC card, a certificate from the health insurance fund or a sticker to a member of the info & tickets team of hetpaleis. Entitlement to the reduced rate is valid per season and must be validated anew each season.

4.2 issuing tax certificates

In the medical form, the buyer can indicate that they wish to receive a tax certificate after the workshop has ended. For this reason, we ask for the national registration number of both parent and child in this form. If the national registration number is not provided, hetpaleis cannot issue a tax certificate. Tax certificates are issued no later than April of the year following payment for the workshop and sent to the buyer.

5. processing of personal data 

hetpaleis attaches great importance to the protection of your privacy. For this reason, hetpaleis has a privacy policy on its website, in which we provide clear and transparent information about how we collect and use personal data. hetpaleis complies in all cases with the applicable laws and regulations, including the General Data Protection Regulation.

6. everyone is welcome

hetpaleis is a safe place where everyone can be themselves. Discrimination, hatred and racism are not tolerated here. Have you witnessed something? Or do you feel uncomfortable? Don’t hesitate to speak to one of our staff members.